SOP — Operations Manager

Weekly Supplier Reorder Process

Riverside Trade Supplies Ltd · Last updated during audit sprint · Owner: Operations Manager
3-minute screen recording walkthrough sits here — captured while shadowing the role
Who this is for: Anyone covering the Operations Manager role short-term — a temp, a promoted staff member, or the owner stepping in during a gap.

Before you start

You'll need: login for the supplier portal (see credentials vault), last week's stock count sheet, and the reorder threshold list pinned in the office.

Steps

1

Every Monday, 8:30am — pull the current stock count from the warehouse system and compare against the reorder threshold list. Anything below threshold goes on the order.

2

Log into the supplier portal — three main suppliers, each with their own account. Credentials are in the shared vault under "Suppliers."

3

Place orders by 11am — this cutoff matters, orders placed after 11am ship a day late. Cross-check quantities against last month's usage, not just the threshold — seasonal lines (roofing felt, salt) need manual adjustment.

4

Update the master spreadsheet — every order gets logged with date, supplier, PO number, and expected delivery. This is what accounts reconciles against.

5

Flag anything unusual to the owner same day — a supplier price change, a stock line being discontinued, a delivery delay. Don't sit on it until the next catch-up.

Common mistake: Ordering purely off the threshold list without checking seasonal usage — this is how the business has previously over-ordered on slow-moving stock and under-ordered on fast sellers during peak season.

Who to call if something's wrong

Supplier portal locked out → IT contact in the credentials vault. Order didn't arrive → supplier account manager's direct line is saved under "Suppliers" in the shared contacts, not just the general enquiries number.

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